Almost there.  Let’s review quiz instructions.

1.    To receive CEU credit you must be on record as purchasing “The Art of Difficult Conversations”. Purchase here
2.    To obtain full credit for .2 CEU, complete the 10 question quiz with 80% accuracy.
3.    You can repeat the test in order to pass. Refer to the Art of Difficult Conversation CEU video at any time.
4.    If you have trouble using an IPad to complete the quiz, try using another device.
5.    Grab your IDCEC number (if you have one). You will be asked to provide it at the beginning of the quiz (it begins with the number 21 followed by 8 numbers.  It is different from your ASID number).
6.    If you DO have an IDCEC number, and pass the quiz, your CEU credit will be recorded and you will be emailed. A hard copy certificate is not required.
7.    If you DO NOT have an IDCEC number, pass the quiz, and require some written confirmation of completion, please email us at

8.    If you have any trouble with this quiz contact us directly at



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First and Last Name

2 / 13

Please provide a current email so that we can notify you when your education credit has been recorded to your IDCEC account.

3 / 13

Please provide your IDCEC number (if you have one).  It begins with the number 21 followed by a dash and 8 digits.  If you do not have one, no problem.

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#1.  The first unintentional mistake designers make when dealing with unhappy clients, business partners or vendors is;

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#2.  The second inadvertent mistake designers make when trying to address an adversarial situation is;

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#3.  The third mistake that designers make (inadvertently) that agitates clients is;

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#4.  The top three reasons for designers having weak boundaries with clients are;

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#5.   A normal conversation moves into a difficult conversation primarily because;

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#6.   The most important, overarching point to remember in setting the foundation for handling any conflict or difficult situation with ease is to;

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#7.   The first step that, when practiced early, significantly reduces resentments, increases trust and significantly reduces future conflict is;

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#8.   The second success strategy is to practice openness and purposefully change the disposition of your heart because;

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#9.   The third success strategy, “Listening to Understand” i.e. standing in their shoes - like a reporter get the facts as they experienced it - is so important because;

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#10.   The two phases of the third success strategy of “Listening to Understand” are;

Your score is


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